Senior Salesforce Technical Consultant (Design, Development & Integration)

What you will do

You will join the IT department supporting business processes and applications for network management and asset management in a strategic programme focused on workforce management and field digitalization.

Your main responsibilities include:

• Ensure corrective and evolutive maintenance of existing Salesforce Field Service Lightning applications used by electricity, gas and public lighting operations teams
• Contribute to current rollout projects extending these applications to additional teams (substations, construction, small technicians teams)
• Manage Salesforce FSL and Service Cloud: user and access management, master data management, incident and problem resolution
• Define use cases and user stories in collaboration with business analysts
• Translate business needs into functional specifications and configure user stories in Salesforce
• Perform system tests, system integration tests and support user acceptance testing
• Manage sanity checks after production releases and support change management activities (user manuals, release notes)
• Work with the broader application ecosystem including mobile applications, SAP PM, SharePoint Online, GIS systems and Office 365

What we are looking for

Required certifications and experience:

• Salesforce Administrator certification
• Salesforce Platform Developer I certification
• Salesforce Certified Application Architect certification
• At least 3 years of proven experience with custom and technical Salesforce implementation
• Proven experience with Salesforce Field Service Lightning
• At least 3 years of demonstrable experience as a functional analyst
• At least 2 years of demonstrated experience in direct collaboration with business stakeholders, translating business needs into technical requirements and independently developing and implementing solutions
• Demonstrable experience in requirement analysis
• Proven experience with the Agile methodology
• Fluent in English
• Fluent in French or Dutch

Technical skills required:

• Strong knowledge of Salesforce Lightning Experience
• Strong knowledge of Salesforce APEX
• Clear understanding of Object Manager (custom fields, page layouts, Lightning pages, validation rules)
• Administration capabilities (users, profiles, permission sets, queues)
• Data management using tools such as Salesforce Inspector
• Experience with Salesforce Field Service Lightning core features: Work Orders, Service Appointments, work planning and scheduling, resource assignment, work steps and execution flows, field data capture, mobile workforce usage
• Knowledge of FSL objects (WO, WOLI, Service Appointments, Timesheets)

Desirable qualifications:

• Salesforce Certified Development Lifecycle and Deployment Architect certification
• Capability to evolve in a hybrid role (functional and technical on Salesforce)
• Proven experience with API and system analysis
• Proven experience with an ITSM tool (Jira preferred), around 3 years
• Demonstrable experience with a modelling tool
• Proven experience in the energy sector, around 3 years

Personal qualities:

• Strong communication skills with the ability to adapt to different audiences
• Solution-oriented mindset, able to quickly identify workarounds and global impacts
• Service- and business-oriented attitude
• Available and reliable
• Autonomous, proactive and resourceful
• Technology-driven and eager to understand complex ecosystems

The setting

This assignment runs from early January 2027 until the end of December 2028, with the possibility of extension.

The work is based in Brussels with a hybrid arrangement: a minimum of three days on-site per week is required, with up to two days remote working permitted.

A laptop will be provided. Parking is not available for external resources.

You will work in an Agile environment, managing backlog items using Jira and collaborating closely with project teams and maintenance teams.