Digital Business Analyst

What you will do

You will drive the development and continuous optimisation of digital channels for corporate banking customers, combining business analysis, product discovery and data-driven decision making. Your work will focus on customer and employee-facing journeys related to professional loans, from credit acquisition to transactional and reporting needs.

Your responsibilities include:

• Requirements gathering, business analysis and discovery activities to understand customer needs, business objectives and pain points, translating insights into valuable opportunities and solutions
• Stakeholder engagement for projects within your scope, ensuring alignment around progress, timelines and objectives
• Identifying, evaluating and recommending effective and feasible solutions, balancing customer value, business impact, costs and implementation constraints
• Supporting the testing phase with business requirement clarification, creating presentation materials for change management and leading incident closure in collaboration with functional analysts and developers
• Working closely with channel management, marketing, product management and process teams to align digital solutions to overall strategy and objectives
• Leading product discovery and business analysis studies, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business case preparation and decision-making material for management teams and boards
• In project mode, collecting, analysing and translating business requirements into detailed business specifications for IT, using a user-centric, collaborative and agile approach

What we are looking for

Essential experience and skills:

• Requirements gathering and analysis, including documentation, OKR definition, customer journey mapping and user story slicing
• BPMN
• Data analysis using Excel, Business Objects or other market-leading tools
• Stakeholder engagement, including stakeholder mapping, active listening and strong communication skills (written and presentation)
• Project management skills, including agile methodologies
• Problem solving and critical thinking, with the ability to conduct cost/benefit analysis, root cause analysis and SWOT analysis
• Experience creating business cases from preparation to validation
• Experience working on digital transformation projects in a consulting or client-facing environment
• Use of collaborative tools such as digital whiteboards and SharePoint
• Understanding of delivery frameworks and methodologies (Prince 2, PMP, Agile, Scrum)
• Ability to run productive meetings, work collaboratively and facilitate workshops
• Extensive experience working on digital transformation projects in a consulting or client-facing environment
• Experience managing digital projects, including planning, execution, monitoring and closing projects to meet business objectives and deadlines

Valuable additions:

• Experience with concept design, UX testing and innovation
• Proficiency in using data insights for making informed business decisions and optimising digital channels
• Experience in the financial services sector and familiarity with daily banking and cards (credit, debit, card management) in an enterprise context
• Experience with professional loans in an enterprise context

Personal qualities:

• Analytical mind with conceptual thinking
• Negotiation and persuasion skills
• Excellent communication skills (both verbal and written)
• Self-starter who can work both independently and collaboratively
• Problem-solver
• Quality-minded, rigorous and with an eye for detail
• Goal- and results-oriented with the ability to deliver results
• Open to change
• Client and user focused
• Eager to understand the strategy behind business requirements and provide recommendations
• Iterative and adaptive way of working

Education:

• Master's degree
• Certifications linked to business analysis, workshop facilitation, innovation or design thinking are a plus

The setting

This assignment runs from September 2026 to September 2027.

The role is based in Brussels with a hybrid working model: 50% on site and 50% working from home.

English proficiency is essential, complemented by excellent knowledge of at least Dutch or French.

Limited travel within Belgium or internationally may be required.